Frequently Asked Questions
Terms & Conditions
1. Formation of Contract
These Terms & Conditions apply to all the Planning provided to you by us. A contract will exist between us once we have received your ‘Secure Your Date Deposit Form’ accompanied with initial payment.
2. Provision of Planning
2.1 We will provide the Planning to you with reasonable care and will use reputable suppliers where applicable. Subject to your reasonable directions, we will be entitled to perform our duties under the contract as we see fit.
2.2 To enable us to properly carry out our provision of the Planning you must (at your own expense) supply us with all necessary documents or other materials and information as we may reasonably require from time to time and within sufficient time to enable us to provide the Planning in accordance with the contract. You will be responsible for ensuring the accuracy of all such documents etc. provided by you. Please ensure that you retain duplicate copies of this and (if appropriate) insure against its accidental loss or damage as we will have no liability for any such loss or damage, however caused.
3.1 The cost of our Planning is a set fee depending upon which package you choose. This cost is non-refundable.
3.2 A deposit of 50% of the payment amount will be paid to us to secure the Planning on your behalf as provided below. Should you choose to cancel the contract after payment of 50% of the package price is non refundable after we have accepted your order.
3.3 If payment of any sum is not made on the due date, we will be entitled (without limiting any other rights that we may have) to suspend or cancel the further provision of the Planning and any other Planning to you
4. Liability Limitation
4.1 We shall not be liable to you for loss, damage, costs, expenses or other claims arising from any information or instructions supplied by you which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of yours
4.2 Any items lost and/or damaged by client shall be charged accordingly.
You have the right to cancel your agreement with us within 7 working days of signing these Terms & Conditions.
50% of full payment for Planning are required to be paid in order to reserve your requested date. The 50% Planning fee is non-refundable.
This agreement shall without notice end should you default in the payment of any money due under these Terms & Conditions. If the provision of the Planning is terminated then you shall pay us without set-off counterclaim or other deduction whatsoever.
7. Usage of Photography
Company reserve the right to use clients’ individual or event images or photos as sample of the company in any form of publication and advertising purposes in the future.
8. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control. Or in such cases of adverse weather, causing delays or re-sceduling of your services.
1. Our Products
1.1 Products are subject to availability. If we are unable to supply your chosen item we reserve the right to substitute a product of equivalent value, quality and colour .
1.2 If we are unable to provide your chosen item or a suitable substitution we will advise you as soon as possible and refund your payment in full within 30 days.
1.3 Wedding packages are priced for best seasonal availability , we will select the flowers for the package , taking into account bridal style & colours.
2.1 We require buyers to provide us with the receiver's contact number in order to contact him/her for the collection of delivery. If by any chance that our dispatcher could not locate the receiver after several attempts, Blush will not be liable for the failed delivery. Buyers are also responsible to let us know that we should not contact the receiver through our customer service platforms.
2.2 Buyers are required to notify us the timing that the receiver is not around or will leave the area in order for us to specify a remark to our dispatcher.
2.3 We will do our best to make sure that receiver will receive the delivery on his/her own. However, we will not be able to do that if there is any restrictions by the receptionist or security guard of the building or neighborhood.
2.4 We will not take responsibility for the late delivery due to adverse weather conditions, incomplete or incorrect delivery addresses, and any other causes beyond our reasonable control.
Bouquet size, shades, bloom size and color might vary from the pictures shown.
All flowers are perishable items and they are not guaranteed to be completely flawless.
4. Acceptance Order Policy
We reserve the right to reject or refund your orders. In the event of rejection, we will refund the payment received via the payment method used to play the order previously.