Frequently Asked Questions
Where is your shop located?
Blush Ipoh has a physical store at No 43, Laluan Tasek Timur 3, Taman Tasek Indra, 31400 Ipoh, Perak.
Blush KL and Penang is currently home based/Online based.
What are your working hours?
Our working hours are 10am - 6pm daily, through WhatsApp, Facebook, Instagram, Email and our website.
Blush Ipoh physcial store is closed on every Mondays.
Blush Wedding | Blush Events
How is the payment made?
All packages require a 50% non-refundable deposit in order to secure your date and begin the actual planning process. The remaining payment is due two weeks before your wedding date, but you can make payments in between if you’d like.
How do I get a quotation?
You can email us at firstname.lastname@example.org or whatsapp contact us at 014-905 9727 to enquire for a quotation.
What is a Wedding Planner?
A Wedding Planner is a hired professional who understands, has knowledge and experience in planning a wedding. A planner is resourceful and able to provide creative ideas and styles to your needs.
Why should I hire a Wedding Planner?
A wedding planner will take care hundreds of details, leaving you to enjoy during your wedding day. For some wedding details such as, wedding dress, cake, invitations are simple subjects to address but for some, just a mere thought of it is too much to handle. It can take up to 250 hours to plan a wedding! Some couples find it over their heads, drowning in details when planning starts.
What do I look for in choosing a Wedding Planner?
You should find a wedding planner who you can communicate well with, feel comfortable and confident with. He/She should be able to offer you a wide range of services and is flexible to handle as much or as little as you want them to.
What information should I provide the wedding planner with?
Do you charge for initial consultation?
No, our first consultation is design to understand you better, of all the ideas you have establised and how we can bring your vision to life. During this time, we want to get to know you better and ensure we are best fit for your needs.
My reception venue has a Wedding Coordinator, do I still need to hire a Day-Coordinator?
A venue coordinator works for a venue, they will answer your questions regarding the venue, and only about the venue. As your wedding planner/coordinator, we will handle each detail of your wedding from start to finish, everything aliasing all the vendors on your wedding day to make sure it runs smoothly and as planned.
How do I order?
You can order through our WhatsApp, Facebook, Instagram, Website, and Email.
What are your choices?
We have a variety of choices listed from our Menu tab. We do all customization to what you envision.
Do you provide free delivery?
All deliveries will have a surchage based on different locations throughout KL and Ipoh.
How is the payment made?
All orders are required a 100% payment through bank-in transfer before delivery. No COD.
I need a bouquet deliver right now! Is it possible?
Yes but for selected designs only. We are able to do same day delivery depending on the availability of flowers.
I would like to make a special bulk or corporate order.
Just drop us an email at email@example.com and we will get back to you soonest.
Terms & Conditions
1. Formation of Contract
These Terms & Conditions apply to all the Planning provided to you by us. A contract will exist between us once we have received your ‘Secure Your Date Deposit Form’ accompanied with initial payment.
2. Provision of Planning
2.1 We will provide the Planning to you with reasonable care and will use reputable suppliers where applicable. Subject to your reasonable directions, we will be entitled to perform our duties under the contract as we see fit.
2.2 To enable us to properly carry out our provision of the Planning you must (at your own expense) supply us with all necessary documents or other materials and information as we may reasonably require from time to time and within sufficient time to enable us to provide the Planning in accordance with the contract. You will be responsible for ensuring the accuracy of all such documents etc. provided by you. Please ensure that you retain duplicate copies of this and (if appropriate) insure against its accidental loss or damage as we will have no liability for any such loss or damage, however caused.
3.1 The cost of our Planning is a set fee depending upon which package you choose. This cost is non-refundable.
3.2 A deposit of 50% of the payment amount will be paid to us to secure the Planning on your behalf as provided below. Should you choose to cancel the contract after payment of 50% of the package price is non refundable after we have accepted your order.
3.3 If payment of any sum is not made on the due date, we will be entitled (without limiting any other rights that we may have) to suspend or cancel the further provision of the Planning and any other Planning to you
4. Liability Limitation
4.1 We shall not be liable to you for loss, damage, costs, expenses or other claims arising from any information or instructions supplied by you which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of yours
4.2 Any items lost and/or damaged by client shall be charged accordingly.
You have the right to cancel your agreement with us within 7 working days of signing these Terms & Conditions.
50% of full payment for Planning are required to be paid in order to reserve your requested date. The 50% Planning fee is non-refundable.
This agreement shall without notice end should you default in the payment of any money due under these Terms & Conditions. If the provision of the Planning is terminated then you shall pay us without set-off counterclaim or other deduction whatsoever.
7. Usage of Photography
Company reserve the right to use clients’ individual or event images or photos as sample of the company in any form of publication and advertising purposes in the future.
8. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control. Or in such cases of adverse weather, causing delays or re-sceduling of your services.
1. Our Products
1.1 Products are subject to availability. If we are unable to supply your chosen item we reserve the right to substitute a product of equivalent value, quality and colour .
1.2 If we are unable to provide your chosen item or a suitable substitution we will advise you as soon as possible and refund your payment in full within 30 days.
1.3 Wedding packages are priced for best seasonal availability , we will select the flowers for the package , taking into account bridal style & colours.
2.1 We require buyers to provide us with the receiver's contact number in order to contact him/her for the collection of delivery. If by any chance that our dispatcher could not locate the receiver after several attempts, Blush will not be liable for the failed delivery. Buyers are also responsible to let us know that we should not contact the receiver through our customer service platforms.
2.2 Buyers are required to notify us the timing that the receiver is not around or will leave the area in order for us to specify a remark to our dispatcher.
2.3 We will do our best to make sure that receiver will receive the delivery on his/her own. However, we will not be able to do that if there is any restrictions by the receptionist or security guard of the building or neighborhood.
2.4 We will not take responsibility for the late delivery due to adverse weather conditions, incomplete or incorrect delivery addresses, and any other causes beyond our reasonable control.
Bouquet size, shades, bloom size and color might vary from the pictures shown.
All flowers are perishable items and they are not guaranteed to be completely flawless.
4. Acceptance Order Policy
We reserve the right to reject or refund your orders. In the event of rejection, we will refund the payment received via the payment method used to play the order previously.